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FAQ

Buyer's General Questions

How do I find the products and vendors I am interested in on Vedere?
There are three ways to search on Vedere. You may search by categories such as lamps, tables, and paintings. You can also try using keywords. For example: designer names and descriptions. Additionall... more
I made a purchase and then I got an email a few hours later telling me that the item was sold out. What's the deal?
In this case, contact your vendor directly. This can happen occasionally if a coveted item is sold just as it was uploaded to the site. As always, please reach out to us as well at info@vedere.com. more
How is my purchase shipped?
Your vendor ships items to you directly. Be sure to inquire about any shipment policies covering your purchase. more
What if I want to cancel my purchase?
Please refer to the vendor's cancellation policy. If the vendor refuses to comply with their store policy as posted on their storefront, please contact your payment processing center and inform suppor... more
What if I do not receive my order on time?
Please verify shipment date with your vendor. If a solution has not been reached, please contact your credit card company and be sure to report any problem to support@vedere.com. more
What happens if my purchase gets damaged during shipping?
The seller is responsible for insuring an item against shipping damages. If your item is damaged during shipping, contact the seller directly. more
What if I receive the wrong product?
Please verify shipment date with your vendor. If a solution has not been reached, please contact your credit card company and be sure to report any problem to support@vedere.com. more

Tutorial Video

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